Cancellation/Refund/Return Policy

You may cancel an order by calling 608-209-9560 prior to scheduling a time for delivery. If you cancel an order, a refund will be initiated which may take up to 7-10 days to be credited to your account. (Usually your credit is received within 2-3 days.)

Due to the nature of our products, once delivery of your order has been scheduled and/or your order has been delivered, there are no refunds nor returns allowed. If you are actually looking for a new heating system, then consider checking out some of these new Firetube Boilers that you could use in your home to stay nice and warm during the winter.

However, we do everything we can to assure your full satisfaction. Just let us know if there are any problems, and we will work hard to resolve them.